In today’s competitive environment, automotive industry performance consulting is mainly about ensuring the clients’ business objectives, strategy, contents, structures, processes and competence are in place. In addition, any bottlenecks must be identified and removed at all levels in the distribution channel, i.e. at Manufacturer/OEM, National Sales Company/Importer and at Retailer level, to ensure maximum efficiency and effectiveness.
With all good intentions, new and incremental initiatives and programmes are created, often to drive sales volume and/or enhance brand experience at point of sales. Retailers end up turning away from the customer and spend more time on administration than they do on selling cars — the bottle neck is evident.
There is an urgent need to:
- remove complexity in the distribution channel
- focus on what is important
- prioritise and improve the speed, depth and sustainability of project implementations
whilst at the same time understanding when «project implementation» in reality means «change management».